- If you use your account to make recurring payments (such as internet access or subscriptions) you'll need to contact the businesses to let them know the account is closed and to make other payment arrangements.
- If you have outstanding checks, let the payees know your account is closed.
- Make sure all transactions have posted and are no longer pending before you request to close the account.
- Make other arrangements for any direct deposits. We won't accept direct deposits into your account.
- Turn off any features you might be using like Keep the Change or Balance Connect™ for overdraft protection.
- For business accounts, if you have a Merchant Services account associated with the deposit account, contact the Merchant Services team before closing this account. If you have Remote Deposit Online (RDO) associated with the account, contact the RDO Help Desk before closing the account.
- In person -visit us at a financial center near you. You can make an appointment and schedule a time that's convenient for you.
- Phone - call us anytime at 800.432.1000 and please have your account number ready.
- Mail - send a request in writing to:
- Bank of America
- FL1-300-03-15
- PO Box 25118
- Tampa, FL 33622-5118
- Overnight delivery:
- Bank of America
- National Service and Solutions
- FL1-300-03-15
- 4909 Savarese Circle
- Tampa, FL 33634-2413
- Bank of America
- FL1-300-03-15
- PO Box 25118
- Tampa, FL 33622-5118
- Overnight delivery:
- Bank of America
- National Service and Solutions
- FL1-300-03-15
- 4909 Savarese Circle
- Tampa, FL 33634-2413
- Include your name, address and account number on the letter.
- All account owners need to sign it.
- If you have a balance, let us know if you'd like it to be transferred to another Bank of America deposit account or mailed to you as a cashier's check.
- If your account balance is more than USD $25,000, your letter will also need to be notarized by a notary.
- Visit a local financial center to speak with a personal banker
- Call us at 800-732-9194
- Submit your request in writing to:
Bank of America
P.O. Box 982234
El Paso, TX 79998-2234
- Visit a local financial center to speak with a personal banker
- Call us at 888-827-1812
- If we have your email address on file, we'll send you a message once your account is officially closed.
- You'll receive your last statement in the mail, so you can confirm there aren't any unexpected transactions. If something doesn't match, please contact us right away.
You can request a stop payment on a personal check via Online Banking or by calling customer service at 1.800.432.1000 Monday through Friday from 7 a.m. to 10 p.m.; Saturday and Sunday from 8 a.m. to 5 p.m., local time or by calling the number on your statement.
To request a stop payment via Online Banking, please select the account and click Stop payment on a check under Services. Then complete the required information.
You will need to provide the following information: check number, date written, exact amount, and payee. If the amount and check number are not exact, the check may be paid. The stop payment cannot be placed on an item that has already been presented. A stop payment on a personal check will be effective for 6 months. We ask that you contact us if any information on the confirmation is not correct. For further information regarding stop payments, stop payment fees or regarding bank and customer responsibilities, please refer to your Deposit Agreement and Disclosures brochure.
How can I withdraw money from my personal checking account?Lots of ways, including:
- Online Banking - to transfer funds between Bank of America accounts
- Bill Pay - to pay your bills in minutes from one simple site
- Cash withdrawals from Bank of America ATMs and other ATMs (at non-Bank of America ATMs we charge a fee for withdrawals; the ATM operator may charge an additional fee)
- Telephone transfers between Bank of America accounts
- Transfers between linked accounts at Bank of America ATMs
- Bank of America debit card purchases at participating merchants
- Scheduled transfers
- Personal checks
- Transactions with a financial center teller
(Additional transaction fees may apply. Refer to the disclosure you received with your account setup materials.)
How do I deposit money into my personal checking account?You can use a Bank of America ATM that accepts deposits, direct deposit, Mobile Check Deposits, deposit by mail or visit a Bank of America financial center. Find a financial center
What does it mean if I receive a hold on my account after I have made a deposit? How do Transactions Made After Business Day Cut-off impact my account?Certain transactions you make to your checking accounts after the business day cut-off and before midnight* are included in the balance we use to pay transactions that night. This process may impact when fees apply to your accounts. The credits can help you avoid overdrafts, returned items and related fees. However, the debits may cause you to incur overdrafts, returned items and related fees.
The After Business Day Cut-off transaction deadline is based on the state where you opened your account and is listed in the table below:
After Business Day Cut-off Transaction Deadline:
| State Where Account Was Opened* | After Business Day Cut-off Transaction Deadline |
|---|---|
| AR,AZ,CA,IA,ID,IL,IN,KS,MI,MO,NM,NV,OK,OR,TX,WA | 11:59 PM Central Time |
| CT,DC,DE,FL,GA,MA,MD,ME,NC,NH,NJ,NY,PA,RI,SC,TN,VA | 11:59 PM Eastern Time |
*may not be midnight local time in some states.
The following credit transactions increase your balance used to pay transactions that night: cash deposited at an ATM or at a financial center, and transfers to your account from another Bank of America deposit account made at an ATM, at a financial center, through Online Banking or through Customer Service.
The following debit transactions reduce your balance used to pay transactions that night: cash withdrawals made at an ATM or at a financial center, and transfers from your account made at an ATM, at a financial center, through Online Banking or through Customer Service. To maintain a positive balance you need to ensure you have adequate funds in your account or in an account you linked for overdraft protection. Learn more about Overdraft Protection to cover these transactions.
The table below shows how transactions you make affect the balance we use to pay transactions, and the date that a transaction will appear on your account statement.
| Transaction Completed | Included in Balance used to Pay Transactions that Night? | Posting Date |
|---|---|---|
| Before today's Business Day Cut-off | Yes | Today's Date |
| AFTER today's Business Day Cut-off and BEFORE midnight* | Yes | Our Next Business Day |
| Midnight or after* | No | Our Next Business Day |
*may not be midnight local time in some states, see After Business Day Cut-off Transaction Deadline table.
The 2nd row in the table above illustrates that transactions made between Business Day Cut-off and midnight are included in your balance used to pay transactions that night but post to your account on our next business day.
Can I get a cashier's check in a financial center?If you're a Bank of America customer with a checking or savings account, you can get a cashier's check for a $15 fee (which will be waived for customers enrolled in Preferred Rewards; refer to the Personal Schedule of Fees for complete details). Don't have a checking or savings account with us? We're sorry, but we won't be able to provide you with cashier's checks. Locate a nearby financial center
What alternatives does Bank of America offer to a cashier's check?Try one of our many convenient payment services. Zelle®, Online Bill Pay and money transfer are available in our mobile app or online.
| Payment service | Description | Common uses | Additional information |
|---|---|---|---|
| Zelle® | Send money to almost anyone in minutes, no matter where they bank (up to $2,500). |
Through our mobile app with Zelle®, all you need is the individual's mobile phone number or email address.
- Pay rent to an individual
- Pay a roommate or friend for your portion of the rent or bills
- Pay rent to a leasing company or property manager
- Pay monthly bills and other service providers (mortgage, credit cards, utilities, cable, etc.)
- Pay rent to an individual or business
A scheduled transfer is a way of automatically moving money from your checking account to another checking or savings account each pay period.
To set up your automatic transfers, simply log in to Online Banking and select Transfers at the top of the page. Or, you can visit your nearest financial center, where an associate will be happy to assist you.
What is the bank's holiday schedule in 2023?Bank of America offices and financial centers will be closed in observance of the following holidays:
| New Year's Day | January 2 |
| Martin Luther King Jr. Day | January 16 |
| Presidents' Day | February 20 |
| Memorial Day | May 29 |
| Juneteenth | June 19 |
| Independence Day | July 4 |
| Labor Day | September 4 |
| Columbus Day | October 9 |
| Veterans' Day | November 11 |
| Thanksgiving Day | November 23 |
| Christmas Day | December 25 |
Please note that holidays may affect the time it takes to process certain transactions, and that updated transaction information may not display until the next business day after the holiday.
What is the FDIC?The Federal Deposit Insurance Corporation (FDIC) is an independent agency of the United States government. If an FDIC-insured bank for savings association fails, the FDIC protects depositors against the loss of their insured deposits. FDIC insurance is backed by the full faith and credit of the United States government.
For more information about FDIC insurance, including the "Your Insured Deposits" layer brochure, visit the FDIC website layer . You may also contact the FDIC by calling 877-ASK-FDIC (877-275-3342).
What does the FDIC insure?FDIC insurance covers all types of deposit accounts (checking, savings, money market savings and CDs), as well as bank individual retirement accounts (IRAs).
What is the insurance limit?Deposits in checking accounts, savings accounts, money market savings accounts and Certificates of Deposit (CDs) are insured up to $250,000 per depositor, per insured bank, for each account ownership category under the FDIC's general deposit insurance rules. Deposits in bank individual retirement accounts (IRAs) are separately insured up to $250,000 per owner.
To learn more, contact the FDIC toll-free at 1.877.ASK.FDIC (1.877.275.3342) or visit www.fdic.gov layer .
Does Bank of America participate in the FDIC’s Transaction Account Guarantee Program?As of January 1, 2010 Bank of America no longer participates in the FDIC's Transaction Account Guarantee program. Coverage under the FDIC's basic deposit insurance rules continues to apply. Funds held in noninterest-bearing transaction accounts will no longer be guaranteed in full under the Transaction Account Guarantee Program, but will be insured up to $250,000, per depositor, per insured bank, for each account ownership category under the FDIC's general deposits insurance rules.
How can I determine my current level of insurance coverage?Calculate your insurance coverage using the FDIC’s online Electronic Deposit Insurance Estimator (EDIE) at https://edie.fdic.gov/ layer .
What should I do if I get an abandoned property notification from Bank of America?If you have not accessed your account for an extended period (typically 3 years or more), you may receive a letter from us letting you know your account is considered abandoned and may be turned over to the state under escheat laws. You will need to follow the instructions on your letter to contact the bank and prevent escheatment.
What is escheatment? Escheatment is the process of reporting and remitting abandoned/unclaimed property to the appropriate state agency for custodial safekeeping. Each state has laws that govern when accounts are considered inactive and/or abandoned and when we’re required to send a customer’s property to the state.
Property types subject to escheatment include:
- Checking and savings account balances
- CD and IRA balances
- Safe deposit box contents
- Cashier’s checks and other official items that are not negotiated
- Securities (such as stocks, bonds and mutual funds)
We encourage you to log in and check your balances regularly to keep your accounts active. Questions? Contact us at 800.432.1000.
